FAQs

Yes - the Menos backpack is vegan. The brown strip along the top of the backpack is vegan leather (Polyurethane (PU)).

Backpacks are pretty complicated products made of a number of parts (shell, lining, structural materials, padding, straps, buckles, zips, mesh).

We're proud that the outer shell material and inner lining of our backpacks are made from post-consumer recycled polyethylene tetraphyte (RPET) - essentially, recycled plastic bottles.

It's a durable, water resistant material made from recycled plastic. Best of all, a 2017 study found that manufacturing RPET uses 59% less energy and releases 32% less CO2 when compared with virgin polyester.

Each backpack is made from the equivalent of 15 recycled plastic bottles.

Our backpacks are also made using other non-recycled materials, including a vegan leather strip (Polyurethane (PU)), elastic rubber straps, polyester mesh, elastic webbing, YKK zips and plastic buckles!

... Like we said, backpacks aren't the most straightforward things!

45cm x 32cm x 18cm

... that makes it more or less the biggest bag you can take on (most) European airlines for free. For a weekend away, the Menos could save you £50 in on-board baggage allowance!

The Menos is a 20-litre backpack, so it’s good for anything from a day out to a long weekend (or even a week away if you pack wisely).

When Liam takes his away for 3-4 days, he usually packs 2 laptops, his chunky filofax (corporate lawyer life), 3 pairs of underwear, 2 pairs of socks, a sweatshirt, 3 t-shirts, a pair of jeans, swimmers, macbook charger, a wash bag (electric razor, deodorant, electric toothbrush), and his passport.

The Menos is 45cm x 32cm x 18cm, which makes it more or less the biggest bag you can take on (most) European airlines for free.

Make sure that you check the maximum hand luggage dimensions for your airline before flying though.

The Menos has a laptop sleeve big enough for laptops up to 17 inches. It is also great for a smaller laptop or two.

Liam usually takes both his work and personal laptops in his Menos when he travels, and both fit comfortably together in the laptop sleeve.

Yes - the Menos is highly water resistant, so your stuff will stay dry, even in torential rain!

... It’s not waterproof though, so it’s not suitable for clumsy people on boats.

We want to end single-use plastic, so package our products in compostable bags and recyclable cardboard boxes.

Our free shipping (on all orders in the UK) is via Royal Mail 48®. Orders are always dispatched no later than the next working day after you place your order, so in the UK, you’re order should arrive within 3-4 working days.

With our express delivery option, your order will be shipped via Royal Mail 24®, so your order should arrive in 1-3 working days.

If you're outside the UK, you will be given an estimated time for shipping when you check out.

Orders in the EU will usually take 4-10 working days to arrive. Orders to the USA will usually take 6-12 working days. To other destinations, orders usually take 8-25 working days.

However, these are estimates, and shipping may take longer.

We ship to the vast majority of countries worldwide, including:

UK

EU

USA

Australia

Canada

China

Hong Kong

India

Israel

Japan

Malaysia

New Zealand

We also ship to:

Algeria, Argentina, Bahrain, Brazil, Cameroon, Chile, Colombia, Ecuador, Egypt, Ghana, Indonesia, Jordan, Kenya, Lebanon, Mexico, Nigeria, Pakistan, Paraguay, Peru, Saudi Arabia, Singapore, South Africa, South Korea, United Arab Emirates (UAE), Uruguay, Venezuela, and Zimbabwe

With all shipments outside of the UK and EU and all shipments in the EU worth €150 or more, the price you pay to Menos will not include any relevant import customs duties, import VAT or any other import levies applicable.

As the buyer, you will be required to pay these duties, taxes and levies, upon arrival of your parcel at its place of destination, in order to have your order released from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before proceeding with your order.

Finally, please note that, in occasional cases, your parcel may be delayed by Customs and subsequent charges may be applied. Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to Menos. In this case, Menos reserves the right to charge the customer a £25 administration fee.

See our full Shipping Policy here.

We accept payment by credit/debit card or PayPal.

You’ll be able to insert your discount code at checkout to redeem it. Your discount will then be applied automatically.

You can return unwanted Menos products within 90 days of the date you ordered them.

That means that you'll need to have completed the form on this page no more than 90 days from when you made your purchase in order to send your item back to us.

Then, once we've received your return, you'll receive a full refund on the cost of the item (excluding the amount you paid for postage and packing).

Enter your order number and email address on this page. If you are within the 90-day period for returns, you will be able to request a return via the portal.

Follow the instructions and select the items you want to return.

You will get a confirmation email with the shipping guidelines once the return request is approved (usually within 3-5 working days).

Unfortunately, we are unable to arrange your return shipping label if you're not in the UK.

We will accept your goods if they are returned to us within the 90 days after you purchased them, provided they are in good condition. We are confident that you'll love our products, so we let you try using them for 90 days!

That means, any normal wear and tear (for 90 days' use) won't be an issue, but we do reserve the right to refuse to give you a refund if the level of wear and tear is excessive, or the item can no longer be used.

See our full returns policy here.

United Kingdom

We offer free returns on all orders if you are based in the United Kingdom. Your free returns label will be issued by email through our online returns portal, usually within 5 working days after you complete the returns form here.

Once we receive your return, we will refund you the cost of the item.

Rest of the World (inc. EU & USA)

Please send your product(s) back to us using your preferred method in accordance with the instructions on our online returns portal. We are unable to provide free returns labels outside the UK, so you will have to pay for the return shipping yourself.

Once we receive your return, we will refund you the cost of the item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if we've approved or rejected your refund.

If you are approved (i.e., your item shows normal amounts of wear and tear for 90 days' use), then your refund will be processed, and a credit will automatically be applied to your original payment method within 10 working days.

We're sorry to say that we're currently unable to process exchanges.

Please send back your unwanted items for a refund (once you've completed the form on our returns portal) and place a new order if you would like to try out different products.

All our products are covered by a one-year limited warranty.

If something goes wrong with your Menos backpack in the first year after you bought it, you should check our warranty policy to make sure you qualify for a replacement and then fill out our warranty claim form.

You can make a warranty claim within the first year after you purchased your Menos product by completing our warranty claim form.

Yes - you will need to provide us with proof of purchasing a brand new Menos product (from no more than 1 year ago).

You can get in touch with our customer service team by filling out this form or emailing us at hello@wearemenos.com.