Warranty Policy

Any We Are Menos Limited product is warranted to the original purchaser to be free from defects of quality at the time of delivery for a period of twelve (12) months from the date of purchase. During the warranty period, and upon proof of purchase and evidence of damage, the product will be replaced with the same or a similar item. To obtain any warranty service please visit the Warranty Claim page and fill out the form there.

The customer shall not have any claim under this warranty for replacement if:

1. The issue is caused by improper, rough or careless treatment.

2. The issue is caused by a failure to follow the instructions on the product washing label or other warning label.

3. The issue is caused by a fire or other natural calamity.

4. The issue is caused by not storing the product responsibly, e.g. leaving the product out in direct sunlight for prolonged periods, storing the product in high or very low temperatures etc.

5. The issue is caused by improper repair or adjustment carried out by anyone other than We Are Menos Limited.

6. A valid order number or proof of purchase is not presented when requesting service.

7. The warranty period has expired.

If you have any questions, please contact hello@wearemenos.com